Refund policy
Last Updated: January 29, 2026
At Syren Spreads, your satisfaction means everything to us. While we hope you fall in love with every spoonful, we understand that sometimes things don't go as planned.
Returns Policy
Our chocolate hazelnut spread is a perishable good and ALL SALES ARE FINAL except as outlined below.
Damages and Issues
Please inspect your order upon receipt and contact us immediately at hello@syrenspreads.co if you receive:
| Issue | Eligible for Resolution |
|---|---|
| Damaged packaging | ✅ Yes (provide photos) |
| Wrong item shipped | ✅ Yes |
| Change of mind | ❌ No (final sale) |
We will evaluate the issue and make it right through replacement or store credit at our discretion.
Subscription Refunds
Prepaid subscription periods are refundable per our Subscription Terms. Monthly recurring charges are non-refundable once processed.
Contact Us
Email: hello@syrenspreads.co
Subject line: "Refund Request - Order #[ORDER NUMBER]"
Include: Order number, photos of issue, shipping details
Syren Spreads, LLC
1953 N Clybourn Ave STE R 145
Chicago, IL 60614
Syren Spreads × F A I R E
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