Shipping policy
Last Updated: January 29, 2026
Processing Time
Orders placed before 12pm EST ship same business day. Orders after 12pm EST, weekends, or holidays ship next business day.
All orders processed by third-party fulfillment. Times may extend during holidays, launches, or high demand.
Shipping Rates & Estimates
| Aspect | Details |
|---|---|
| Shipping Cost | $10 flat rate per order |
| Method | Standard ground (no expedited) |
| Delivery Time | 3-5 business days after fulfillment |
| Exclusions | Weekends, holidays not included |
Delivery estimates not guaranteed - subject to carrier delays, weather, or other factors.
Temperature Care Instructions
Chocolate-based spreads may soften/melt in heat or stiffen in cold during transit.
| Condition | Solution |
|---|---|
| Soft/Melted | Refrigerate 10-15 minutes |
| Stiff/Hard | Room temp 25-30 minutes |
Not responsible for transit temperature changes.
Order Tracking
Shipping confirmation email with tracking sent upon shipment. Allow 24 hours for carrier updates.
Shipping Restrictions
| Allowed | Not Allowed |
|---|---|
| ✅ US (incl. AK, HI) | ❌ P.O. Boxes |
| ❌ APO/FPO/DPO | |
| ❌ International |
Lost, Stolen, or Damaged Packages
Risk transfers to customer when carrier takes possession. Notify within 7 days of delivery with photos.
Incorrect Shipping Information
Customers responsible for accurate addresses. Returns due to bad addresses reship at customer expense.
Contact
Syren Spreads, LLC
1953 N Clybourn Ave STE R 145
Chicago, IL 60614
Syren Spreads × F A I R E
Unlock our wholesale catalog
- 50% off your first order (up to $150)*
- 1 year of free shipping with us*
- 60-day payment terms for eligible retailers
- Free returns on your first order
*Available for retailers who are new to Faire
